Posted by Palmtree
The USPS Toll Free Number at 800-275-8777 is a Voice Response Unit (VRU) programmed with insufficient options to handle standard business (e.g. schedule a package pick-up). Pressing 0 once or more does not get through to a live person, nor does asking for "Operater" or "Agent" or "Customer Service." What did work was a loud stream of PROFANITY at which the computer said, "It appears you wish to speak with a Customer Service Agent." When I responded "yes", the computer announced my wait time on hold to speak to a live agent would be "over 1 hour", then played a commercial followed by music but with no option for their system to call back when a live agent became available. As others have pointed out, no wonder the U.S. Postal Service is going out of business. Their customer service and automation are not set up to give timely service or be user friendly.