Visionworks customer service

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Customer Service

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User Reviews

Posted by Anonymous


hi, my wife and I having been going to Vision Works in Newnan Ga for about 15 years. the past few experiences have not been pleasant or helpful. we both went theres about 3 weeks ago, on different days and the people there did not seem to know what the were doing. The supervisors were very rude and short with us on the phone... I was told my contacts would be in 3-4 days... after 5 days I called to be told the system was down that day and she would order them now... 8 days later i called and the supervisor was so rude to me and told me I was never told 4-5 days and it would be weeks before my contacts would come in ... My wife's contacts are a problem and she cant see with them... when she asked to talk to a doctor she was told 'that's impossible". We will never go there again... even though we have spent money there for these contacts we are going to start over somewhere else.. I wanted you to know how poorly this store is being run.

Posted by GammaJ915


I recently purchased regular vision and prescription sunglasses, but I was not offered the buy one, get one promotion that is promoted in the store. I was charged full price for both. I've only ever used visionworks, but I am very disappointed that I was not offered the discounted price.
I may look elsewhere the next time I need new glasses.

Posted by Tracey


Whatever you have going on with your customer service is ridiculous!! I used to be able to contact my area store directly. Not possible anymore! You call the 800 number only to wait on hold for 5 minutes and then you hear a recording that says I reached after business hours and hung up on! I had to use my lunch to drive to the store to ask why my sons glasses were taking so long. After being there for some time, they looked on their "computers" only to see that the manufacture never was sent the frames. So, if I hadn't gone in there to ask, they would have never known that there was an issue. It will now be over three weeks before my son gets his glasses! Visionworks, you used to be great! Now, I shall reserve my words. The people in my local store are great! It is your lack of communication, your lack of actual customer service. I had to search the internet just to find this site to give a comment. Why do you large corporations use a computer for everything. It was nice when we could speak to a person that knew us and we know them. Why do you take that away from us? Why can't someone, some company just do it differently? Maybe you think it is easier for you, up in your big office, but for the people that work in your store, it's not easier for them. It's harder, because by the time people go in to actually talk to a person, they are frustrated and angry. Step out of the office and go visit some of your stores and the people who work for you to make it possible for you to get your big paychecks and fancy offices. You have NO clue!

Posted by Elizabeth


Just wanted to report on the EXCELLENT customer service I received from Cody (service rep) and Lisa ( Cody's supervisor) today. Both employees treated me with the utmost respect and consideration in regards to my request for my patient records. Hopefully, Lisa's involvement with my situation will expediate the fulfillment of my records. I was told via an automated email response that the estimated turnaround time for a patient records request is 8-10 weeks. Waiting that long for my patient records would put my sight in jeopardy and delay my treatment plan. Visionworks needs more employees like Cody and Lisa.

Posted by Mary Ellen


I have used vision works 3 years running. Each year has been worse than the year before. There is NO customer service, there are few employees working in the Rockville Centre store so you wait and wait for service. I waited 1 and 1/2 hours just to submit my vision works contact lens prescription and make payment for the order in a standing room only area of the shop. I did get to listen to many complaints from customers waiting for missing orders. Forget about them picking up a phone! In the future I will not be using this store.

Customer Service Ratings

Based on 7 votes.

1.7

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Corporate Office

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Customer Service Scoreboard

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Hours of Operation

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Visionworks customer service news

Visionworks shooting defendant deemed unfit for trial

A Nashville man has been deemed unfit to stand trial in the September 2013 shooting of his ex-girlfriend at Visionworks in Madison. Police said Henry Talley, 31, walked into the eye care center and shot Ronkeisha Briley from point-blank range while she ...


Notably New: Visionworks expands in Indy market

... • When it opened: Feb. 21 in Fishers; Saturday in Greenwood. • What they do: Visionworks, formerly Eye Care Centers of America, provides optometrist services and sells brand-name frames, lenses, sunglasses and accessories. Based in San Antonio, ...


Visionworks Customer Service Gets it Right on Second Try

Good customer service goes a long way and I commend businesses that realize this, even if it takes a couple of tries to get it right. Such was the case for Visionworks, which recently righted a major wrong I wrote about back in June.

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