WeightWatchers customer service

WeightWatchers is an American nutritional and weight management company based in New York city. WeightWatchers' success is based on their support system and positive reinforcement capacity. WeightWatchers offers support via email or phone support.

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Customer Service

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Phone: 800-651-6000

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User Reviews

19
Jul

Posted by Anonymous


on 7/19/23 at 8:56PM

I first jointed WW in NYC in my early 20's. I am now 77. I continued on for years with a regular meeting with life-long WW friends. Then I moved and was out of WW for several years. I tried to return. I cancelled my membership because there were no meetings anywhere near me! The in-person meetings and that support are what makes the difference. I have virtual meetings at work, with my patients, and like so many, I hated the isolation during COVID. And now I found that my only options for meetings were virtual. And now the emphasis on virtual and medications.... I'm so disappointed and will never rejoin.

06
Apr

Posted by Becky


on 4/6/21 at 7:22AM

WW=Model for WORST customer service ever! I signed up in Feb. 2021 during an Invie-A-Friend promotion that gave my DIL a free month if I signed up. She sent me the link, I signed up but she never received her free month. I called WW and was told that I used the wrong link yet I followed the link that WW provided to my DIL. No matter how many times I repeated the link, the customer service rep kept saying, "I'm sorry but that's not what we're showing." When I asked for a customer service supervisor I was told that "Devante" was too busy to speak to me. Wow. I asked for another supervisor and was told that there was no other supervisor. I found it hard to believe that in all of WW there is only ONE supervisor! So I gave my phone number and was promised a call-back. I later found out that there are so many service centers that each one is in a different location and that, as I found out when I never received that call-back, all their representatives are uncaring and rude. So I wonder, are they rude because this is the first time they have to use their people skills or are they all just angry individuals? In either case I think WW should rethink their hiring practices and their training models.

08
Aug

Posted by Inez


on 8/8/19 at 3:04PM

I am a lifetime member, returned 1 1/2 years ago. The new program really works for me. The workshop I attend on Thursday mornings in Kent, WA is the BEST!!! We are fortunate to have an excellent, caring coach.
The Area/Territory Manager, however, does not display the positive characteristics that are so important to member's success. Seldom, if ever, does she have answers to questions asked by members. Very disappointing!!!!

04
Oct

Posted by CindyGaily


on 10/4/18 at 5:58AM

Hello,

Please, please incorporate former WW Plans along with the current one. I was only successful on the former Points Plus plan, and I have seen loads of blogs from former (and current) members who would also love to see old plans return (as an option to the current), so that we can use what worked best for us in the past. I personally have joined and cancelled a few times since I was unsuccessful on the Smarts Points/Freestyle plan(s). Loads of new and former members would re-join WW if old plans were brought back to life. I know we can always try the plans on our own, but it's not the same. I and many others, would join WW (again or for the first time) in a HeartBeat!! :) Thanks so much, Cynthia

30
May

Posted by Anonymous


on 5/30/18 at 4:38AM

Please tell Sonia. Really sorry had to go for a train. She was really really helpful

View all 59 WeightWatchers customer service reviews »
Customer Service Ratings

Based on 83 votes.

2.8

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WeightWatchers customer service news
WeightWatchers teams up with Pizza Express to offer slimming classes followed ...

For dieters it sounds too good to be true but they are being encouraged to visit a chain of high street restaurants for slimming advice - and a pizza. WeightWatchers has invited its members to Pizza Express to prove that no food is off-limits, even if ...

Fat boys slim: WeightWatchers launches men-only slimming classes

After a fortnight of eating, drinking and generally making merry over Christmas, it is a time that many men will promise their wives and partners they will change their ways and get fit. But it is also a time when modesty can wipe out willpower. Many ...

Gastric band girl scoops WeightWatchers award... without revealing her op

A slimmer who landed a national award for losing five and a half stone in 18 months has admitted she had a gastric band fitted. WeightWatchers member Natalie Knight, from Addlington in Surrey, was handed the Best Ever You award in a glittering London ...

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