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I'm going into my 2nd month of trying to get internet service at my location in Springer,NM. I was given a date when the Technician would be out and he was on time to hook up my service, BUT he informed me a Digging was going to be needed and a New Line would need to be laid down since the existing lines where so old. OK NP, so I had thought, he told me it would be approx. 2 weeks for that to be able to be done. OK 2 weeks later I call to see if there'd any new information to when this "Dig for the line" might be getting done,?..... Told it was going to be yet another 2weeks as this was something that is contracted out to a contractor and NOT done by the technician. I was given the phone number of whom I would need to talk to on that being done, and that person in turn gave me a number to yet another that would be the one actually doing the dig. In the conversations with those persons I was given yet another time frame of 2 weeks!!!!! OMFG!!! So now here it is 1 month and almost 3 weeks later from my original call to have service hook up for just INTERNET!!!! Yesterday I once again made a call to see if I might be able to be given an answer to my wait and if I'm might have an actual date of things being done!!! Ughhhhh.... The woman that spoke AT ME as she didn't care to hear what I might have to say, was very RUDE!!! And once again pushed off a phone number to me to call the contractor! I tried to ask her why it was that,I was having to call these people? Why it wasn't there job to find out what the issue was as to WHY they hadn't been out and taken care of a matter that they are contracted for so that their pending customer might have their services up and going?!? Only to be told I needed to make the call which I did and once again to be told by the contractor he'd look into it and give me a call back......yeahhh right that has yet to happen.... Now I haven't yelled nor raised my voice as of yet but I am just about to that point. I'm beginning to think I'm just gonna have to go out and dig this damn hole myself!!! Pretty damn sad. I am limited to options of service providers due to where I live so this pretty much sucks!!! If I had another place to turn to I sure would at this point in time.


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