Flag LA Fitness Customer Service Review

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I went to the LA Fitness in Fort Lauderdale and had an unusual experience. The girl working the front desk made an announcement saying "if anyone is still in the building after 8:00, you are considered trespassing and your membership may be revoked." It was 8:01pm and I purposely walked out at that time just to see how she would handle the situation. So I told her that I never heard of that from any LA Fitness ever and I have been with you guys for 26 years (former Ballys Total Fitness member). She told me that the reason that everyone has to be out by 8:00 sharp is because they only get paid up until 8:00pm and no later (this was a Saturday). I told her that is a labor violation and that your company could be in major trouble for not paying employees for all hours worked. I told her that I will notify you all about the labor violation and she said please do. I'm really notifying you about the lack of customer service that was given to many members. I told her that sometime members can run late and there should be some kind of grace period, like most clubs who do not have any issues. She said " the grace period is from 7:55pm to 8:00pm that why I make the announcement." I'm looking at her like she is crazy. She didn't realize that I have been a member for 26 years and been to many LAFitness across the country. Bottom line, employees like this need more training and should not make up her own rules. Secondly, guest should not be threatened that their membership will be revoked for walking out at 8:01pm. Did I mention that it was 8:01 when we were having this conversation? By the way, about a month ago, another employee at this same location told me that the whirlpool closes at 7:45pm ( this was a Saturday also). I politely told her that the club closes at 8pm and all equipment and facilities should be open until 8pm just like your hours of operation say. She said someone told her that the manager told her to do this. So I coached the employee and told her if she don't hear it from the manager, don't do it. She said ok and allowed me to stay without harassment. I really think you need more training to follow policies and procedures at this location. This is the location that is close to my home and I would like to go to a club without threats and harassment. By the way, this happened on Saturday, August 12, 2017 between 7:30pm and 8:01pm and the employee was a caucasian female in her early 20s. I didn't get her name. And the exact location is 6501 N. Andrew Avenue in Fort Lauderdale. Thank you for your attention to this serious matter.


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