United-Continental Airlines' Reservation System Still a Mess
The ongoing problems, er... issues, have meant that airline passengers are still experiencing long hold-times to speak to customer service, he stated. As you may recall from earlier Risk Factor blog posts before the cut-over, Smisek claimed that the ...
Continental Airlines passengers hold down smoking Saudi Yazeed Mohammed ...
Being physically suppressed by airplane passengers after he had been shouting 'Allah is great' was a fitting end to a very bad week for one unruly Saudi teen. The plane incident came just two days after Yazeed Mohammed Abunayyan, 19, was arrested after ...
Flashback Friday: A History of Continental Airlines (Part 2)
When he took over the airline was heading towards a third bankruptcy. The former Boeing executive turned Continental around completely. The company rose from the bottom of customer service rankings to the top, winning more J.D. Power and Associates ...