Panera Bread customer service

Panera Bread is an American chain of bakery style fast food restaurants. Panera Bread is from just outside of St. Louis, Missouri. Panera Bread grew to a National chain by acquiring other bakery style chains. Panera Bread offers support via toll free phone, live chat, email as well as support though its mobile app.

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Customer Service

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Phone: 314-984-1000

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User Reviews

13
May

Posted by Azwahoo


on 5/13/24 at 9:05AM

Just got my on line order at Enfield Ct location. Not only was my order late, when I drove up to the window there was one car in front of me who waited 10 min for their order while sat in our car behind them. To add insult when got our order the 2 baguettes were missing.

01
Nov

Posted by Anonymous


on 11/1/23 at 4:23PM

I stopped in at Panera's in Kokomo,Indiana this morning.
I was the only customer at the counter at the time. There were employees walking back and forth behind the counter. I realized they were probably busy, but no one acted like they saw me or said that they'd help me soon. It was like I wasn't there. After waiting long enough for them to have greeted me, but they didn't, I just turned and left.
I'm glad I don't know names because I'm not looking to get anyone fired. It just seems that they should be more aware of customers. After all, without customers, there would be no Panera's.

20
Oct

Posted by Anonymous


on 10/20/23 at 10:52PM

Love paneras but your crust is so tough it seems that you would have a bread with a tender crust for us people that h a very false teeth so we didn't have to throw the crust away. Thank you.

06
Oct

Posted by Scott


on 10/6/23 at 8:14AM

Panera bread in Roseville ca is allways out of bread I ordered a hot sandwich and they told me they were out of bread and that if I wanted the sandwich I would have to have it on a Begal roll this is miss representation from what the menu says gjis is not the first time Panera has ran out of bread so this probnerds to be fixed the manager of this place doesn't get it maybe she dosent know how to figure how much bread to make Panera train her it's the Panera store in Roseville ca on Douglas blvd

01
Aug

Posted by Anonymous


on 8/1/23 at 5:03PM

I feel so disgusted after being charged $30 for 2 sandwiches at the Fremaux Panera in Slidell, La.
I wanted a turkey BLT sandwich on baguette bread. The girl taking my order said they couldn't make it. I asked why and was told- they just couldn't.
I said in a non confrontational way I was driving to the window so they could explain why it couldn't be put on baguette.
I was met at the window by a manager that greeted me with stern frown and irritated to be bothered by customer that dared to ask for a change of bread.
The manager told me that sandwich wouldn't fit on a baguette. I should have driven off after receiving such negative treatment simply for asking for a different bread.
The cashier was a snob and with no sincerity told me to have a nice day. I asked for an itemized receipt which was not in the bag. She rolled her eyes as she produced it.
I have eaten Panera bread sandwiches for years all over the South Eastern USA and never had a bad experience.
$30 for two sandwiches.
I am so disgusted with my experience I don't even want to eat it.

View all 398 Panera Bread customer service reviews »
Customer Service Ratings

Based on 101 votes.

2.8

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Panera Bread customer service news
Panera Bread franchisee delays project in Huntley

Ground will break this spring for a new Panera Bread on the corner of Route 47 and Kreutzer Road after the restaurant's franchisee pushed back construction plans initially slated to begin this year. Huntley development services director Charles Nordman ...

Panera will open four new restaurants in NKY and Cincinnati

The owner of 24 Cincinnati area Panera Bread bakery-cafes plans to open four more by spring 2019. Northern Kentucky will get three of the new restaurants. "This growth is part of an overall expansion of the Cincinnati market by the local franchise ...

Panera Bread website leaked customer data for months despite warnings: Report

Panera Bread has acknowledged an issue with its website that security experts say exposed the personal information of millions of customers of the American bakery chain. Names, home addresses, email addresses and truncated credit card data for Panera ...

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