Hertz customer service

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Customer Service

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Phone: 800-654-3131

  • How to reach a live person:
    • This is a direct phone number
  • Hours of Operation:
    • 24 Hours, 7 Days
  • Email:
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  • Customer service link:
  • Main Company URL:
  • Description:
    • TDD: 800-654-2280

User Reviews

29
Apr

Posted by Anonymous


on 4/29/24 at 2:13PM

I just picked up a rental for a luxury SUV that I reserved approximately 30 days ago. We are taking a family trip. I specifically went to the location in Tustin California last week to ensure the car would be there and the car would be cleaned and in excellent condition to my chagrin, I picked up the car. It was filthy. It had numerous scratches items broken inside the car. I am totally disappointment in Hertz. Tthe gentleman that was helping me at the counter was most helpful. However, you can't say the same about the manager. Since I had no other options to take this car because of my tight schedule, I asked if the car could be detailed cleaned and pictures taken of the numerous infirmities. He took 61 pictures and is sending them to corporate. The manager said they didn't have the staff to clean the car. This rental is will cost me approximately $3500.00 for the rental period. I am requesting a significant discount as this car is not what I expected and I do not have time to go to another rental company. I am a Gold member and I'm highly considering going to another company for future rentals.

16
Sep

Posted by Semper fi


on 9/16/21 at 8:31AM

Orlando airport waited in line 35 minutes to get car , went in parking garage to location told car wasn't there, had to go back to counter to get assigned another car which was all the way in back parking lot, turn key car wouldn't start , had to walk back get another car then waited 25 minutes in line in parking garage to get checked again to leave . So a total of 1 hour and 1/2 to get a rental car , I don't call this customer service

28
Mar

Posted by Anonymous


on 3/28/20 at 8:04AM

I have been on hold for 43 minutes on 3/28/2020 until someone picked up to help me cancel a reservation. I also cancelled the same reservation on 3/14/2020 and 3/25/2020 (having to wait 24 and 32 minutes those times). Each time the agent I spoke with said everything was fine and they would cancel without the $100 cancellation fee. When I asked for a confirmation number or some kind of proof they had completed the cancellation, they said that they didn't have anything to give me, but rest assured, it would be handled. The reason I called instead of cancelling on line is that the website didn't give me the option of cancelling without a fee. Given the Covid-19 issue and the country being shut down, I don't think I should be charged a fee to cancel the reservation. The agents I spoke to agreed but apparently aren't authorized to waive the fee themselves and need a supervisor to approve it. I'm guessing that this is where the problem occurs -- the request gets lost with the supervisor and never gets processed? I just hung up with her and said "it's done" and I should get a full refund in 7-10 business days. We'll see.

11
Feb

Posted by Anonymous


on 2/11/17 at 3:46PM

This morning I received a call from Miss Haley about 11:47 a.m. stating they will be charging me $300 for cleaning the van for pet hairs and species and the van was dirty which is not true. She went on to say there were food stains and the van is not rentable from the way I agree turned it they would have to have it detailed Monday and charge me the bill. I tried to explain to her the only thing they specify is that I have no smoking in the van or no pets which I left a $50 cash deposit. When I picked up the van from the Costa Mesa location on Harbor Boulevard the manager stated that someone stole the vacuum cleaner that day and he was not able to vacuum up the raisins and other debris on the carpet in the van which it had food in it already under the gas pedal and front floor.



I don't think this is fair after they received over $1,600 for the time I had the rental and to think they cannot cover the cleaning cost. Could someone please help me out with this situation or give me some directions to solbe the problem.



My contact information to this matter







Brenda Smith

07
Jan

Posted by Anonymous


on 1/7/17 at 12:07AM

Jan 6, 2017 Van Nuys Ca. State Farm lists Hertz as their preferred rental company. I needed to contact the local office and called the first day. The number rang 15 times but was never answered. This was midday, on a Thursday. So I called again the next day and it was answered after 8 rings and I was politely asked to hold " just a moment". That moment turned out to be 20 minutes until I finally gave up. I called State Farm to learn I could use any rental company I wanted and within minutes I had a call from a lovely agent from Enterprise and within the hour had the perfect vehicle for my needs. Hertz if this is your service to potential customers I never want to learn how you might treat someone who becomes your customer. I will NEVER put myself in that position with you.

View all 450 Hertz customer service reviews »
Customer Service Ratings

Based on 236 votes.

2.4

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