Epson customer service

Epson is a Japanese consumer electronics company. Epson is known for making printers and other imaging and printing hardware products. Epson also has subsidiary companies that make computer and entertainment consumer products. Epson offers customer service by email, toll-free phone and form submission.

How to reach a live person:
- Press 2
Hours of Operation:
- Mon-Fri: 6:30am - 5pm PT
Email:
- This information has not been added.
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Customer service link:
- Click Here
Main Company URL:
- http://www.epson.com
Description:
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User Reviews

Oct

Posted by Anonymous

on 10/19/23 at 9:18AM

The Unlimited Ink is a scam. I ordered ink replacements directly from Epson. Submitted all the correct documentation and they declined my rebate repeatedly. I have receipts, photos, everything they asked for. When I called, they barely spoke english and were of no help. The printer is great but I am extremely disgusted with their business ethics. I will not be buying from them again.

Jan

Posted by Anonymous

on 1/3/22 at 2:13PM

I have a EcoTank ET-4766 printer that I like very much, but the paper-feed went bad after 6 months use. Calle customer service, but was kept on hold for an hour. After several attempts gave up. I thought maybe I could get a replacement, but gave up trying on the phone and buying a new one at Costco, which as a very good warranty program. Sorry, but can't say the same for Epson.

Jul

Posted by Nugget

on 7/31/21 at 2:35PM

I have been ordering directly from EPSON for years. But lately the packaging is just becoming sloppier and sloppier. I have been letting it pass since it's just a few ink cartridges here and there. This time I ordered a full set of ink that shipped in this thin crimped cardboard that I only see used on albums. The ink was crushed probably right there and then at the warehouse, what's crazy is that they actually shipped it like that.

And yeah they ship FedEX with the cheapest option possible, because it does all this lovely back and forth on FedEx facilities. It used to get here on 2 days. Now, you are actually lucky if it does ship within 3-4 days.

Nov

Posted by Anonymous

on 11/6/19 at 9:07AM

I have been buying Epson Inks from Epson Direct for years - You always shipped ground USPS - I would have ink in 3 to 4 days - NOW you use FedX - I called Epson to check on an order (OVER $ 100.00) - It has been 10 days and they gave me the FedX tracking number - Ink will be here Friday that's 13 days - UNEXCEPTIBLE - The package went from Indiana to Orlando to Virginia to Conneticut and is now headed too 2 stops in New Hampshire (Where I Live)- I guess I won't buy direct from Epson anymore - MUCH FASTER SERVICE FROM AMAZON - GO BACK TO SHIPPING USPS !!!!!!!!!!!!!!!!!!!!

Jul

Posted by Anonymous

on 7/12/19 at 10:29PM

Good Evening, I'm highly upset with my first experience with EPSON.

On July 9th how excited I was ordering my WF first Printer and found it on [link removed] for $106. Then on July 12th my excitement left when my printer arrived damaged and I called customer service at 1-800-463-7766 who transferred me to obtain Ref# 1907120041720 from Jen who was a pleasure to speak with. She made me feel my issue would be handled and right away.

She advised me of the next steps and I would speak with the return department at 1-800-444-1527 and spoke with Mike. He was very rude and not helpful at all, I called the number 3 times and each time spoke Jerk!! I asked for a reference number as he was sending me a replacement printer due to damages and poor packaging.

Mike stated this was a special circumstance he didn't have a reference or tracking number to provide me. He proceeded to give me the previous reference number from Jen to shut me up and some random number 6947264. He said he needed to do his job and I kept calling he couldn't I told him I would wait for him to process my order. He says oh you're gonna wait until I get off I said how long is that he said 2hours oh you're a patient lady. I became livid at this point and yes I called him out his name and he continued to be smart I stated hoping the call was recorded he stated he didn't.

I'm not sure if my replacement is on the way or not I did receive a RMA to return the damaged printer. I need this addressed on the service I received If this is the customer service I have to look forward to I'm rethinking my purchase or future purchases with EPSON. I've worked in customer service and I've never provided this type of service nor received. I'm definitely appalled and will be sharing this experience on google comments, Facebook and my Facebook craft groups I'm in of many who support and value EPSON which highly recommended this printer.

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Posted by Anonymous

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