CheapTickets

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i will never use cheap ticket cuz the dont serve there customers and they issued me two tickets and don refund thier customer and they keep charging my cridet card everyday

me and me inly 10/20/09 8:45AM

Why isn't Cheap ticket's number located on their website? That's an abberation. Luckily, this site contacthelp was created! Thank you contacthelp!

Anonymous 10/14/09 10:27AM

I purchased a flight ticket and scheduled the wrong dates. I called within 24 hrs to cancel, they were friendly and prompt. I got a full refund. Will definitely use their service again.

Anonymous 10/2/09 8:26PM

I booked a hotel/flight package through cheap tickets for my mother to attend my wedding in Vegas. My wife to be knows by mother by "Gail" as this is the name she goes by, so we booked first name gail on the reservation. However, my mothers actual name on her drivers license is "Sylvia Gail" (my mother goes by her middle name) When we realized the error, we called cheap tickets to ask them to make the correction so my mother wouldn't have any trouble getting on her flight. The people at cheap tickets were so inflexible, like they were reading a script "no name changes", no name changes". We continued to tell them we are not changing the person, just adding the full name. They basically told us even this minor change could not(in my opinion, would not) be made by them, that we could not cancel, and that if she couldn't get on the plane, there was "nothing they could do";basically we would be out 600.00. My mother does not have a cell phone or a credit card, and if she has trouble at the airport, she can not even call me to let me know or purchase another ticket. I'm still working on getting it fixed; United airlines was very cooporative in authorizing cheaptickets to make the name change and reissue the tickets, although their policy is also no name changes (they understand that sometimes mistakes happen) Cheaptickets doesn't seem to care that my mother and only parent may miss her only child's wedding because the can not help me fix this minor error. I'm still working on getting this fixed; needless to say, I will never book through cheap tickets again

Silverside 10/2/09 7:30AM

You would think that when you called for the 3rd time to explain how you paid twice for your hotel because the hotel never received your cheaptickets reservation that you already had paid for (thank god the hotel had a room, and cheaper than you had paid at cheaptickets)and they told you they were refunding you, that it would be the last time you had to call...

You'd be wrong, and you'd call yet again and hopefully this time when they said they were refunding you they actually were, but you'd still have to wait another 5 business days.

If I ever use cheaptickets again I deserve to have this happen to me again. And that goes for the rest of you...

granth14 9/22/09 12:31PM

First of all Cheap Tickets should have their contact phone number on their website. This tells us they are not interested in their customers talking to a live person. Next they were not able to help me because of some inexcusable glitch in their system. I wish I had read all of the negative comments presented on this site before I had purchased the tickets from them.

Anonymous 9/3/09 8:26AM

I made reservations through cheaptickets last night and found a lower fare, called them to cancel since it was within 24 hours and it was cancelled at no charge. They were prompt and I will use them again.

Anonymous 8/21/09 12:46PM

The number being available is pretty much useless. Cheap Tickets is one of the most horrible sites to buy tickets from. If you need to change or cancel a ticket, expect to pay twice as much as the original ticket cost. I would recommended buying directly from the airline or useing another site.

Anonymous 8/20/09 10:50AM

they really need to put their customer service number where we could find it!

Anonymous 8/16/09 2:13PM

I tried to cancel/change a ticket I purchased 30 minutes ago, but instead spent 10 minutes looking for a customer service number, and another 17 minutes being put on hold, only to hear from someone that didn't speak a word in English that he doesn't handle international flights, and transferred me to another operator, and was put on hold for another 8 minutes. Then, the person said with a thick accent that she couldn't help me, and told me contact the US Airways. I called US Airways,and they said once I cancel, I'll incur $150 service fee, but if I contact cheaptickets, I should be able to get a full refund since I just purchased a ticket. Making long story short, I spent 2 hours calling cheaptickets and US Airways, only to incur $150 in fees. I will never use cheaptickets again.

Anonymous 8/14/09 8:03PM