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I received a renewal noitce end of last year and renewed online upgrading the protection. I then discovered that in January Kaspersky renewed automatically with the previous package. I got through to someone on the phone who found it very difficult to process the information that I now had 2 protection packages in place and hoped that eventually I had got her to cancel their renewal and to get money my back. No money back and now I'm getting messages to say that I only have 4 days protection left which should not be the case.Did she cancel both for which I have paid for? I can't remember my password and asked online for a reminder by email so that I can check my account, 4 days later no email. I have tried phoning. No answer. For a company that offers protection they seem unable to connect the dots which is very worrying.


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