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There is a huge language barrier. Every time I call I cannot understand anything. It's not the person's fault, they are nice. It's United Healthcare fault for hiring people that don't have a good command of English yet. Customer Service is extremely important when you're talking about your Health, your medicine, etc...I'm not getting critical health information I need because I can't decipher what's being said. It's been going on for years and there does not seem to be a way to speak to someone in charge. UHC needs to screen prospective employees and make sure their English is up to par. I get a knot in my stomach every time I call because I know what's going to happen. Completely unacceptable. For a Covid shot she told me I had to go to the doctors office to get it. For the RSV vax she told me I needed a doctors note. Do you realize the confusion I went thru? I need help right now to get a waiver on a Rx refill because im going out of town. I called 3 times and could not understand what she's saying. Im getting nervous now, im leaving soon. This is totally unacceptable. I seriously need help about that waiver. Im sure the customer service people are nice, this is in no way their fault. You're doing a pretty bad job, UHC.


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