Allegheny Power customer service

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Customer Service

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Phone: 800-255-3443

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  • Hours of Operation:
    • Mon-Fri: 7am-6pm
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User Reviews

14
Jul

Posted by [email protected]


on 7/14/16 at 11:51AM

I have two dead trees that will fall on the electric lines. If possible could you cut them down , so there is no possible problem with your lines and i will cut them up. I just need them down
My adress is 229 hope acres drive berkeley springs w. Va.

20
Feb

Posted by Sue'z


on 2/20/16 at 6:40AM

I Have Been Trying To Switch Service Over To My Name And Have Clld Over 17x!!! Always On Hold Forever And Calls Never Returned!!!! Would Love To Work Here Since It Seems That Doing Nothing And Getting Paid For It, Is Perfect.


All Problems Start With Managers And Poor Training!!!!

02
Feb

Posted by Anonymous


on 2/2/16 at 5:19PM

Why does my power go out every day? Every day I come home to clocks blinking and motion sensor lights on!

08
Mar

Posted by Anonymous


on 3/8/15 at 6:24AM

KUDOs to Allegheny Power for no power outages in our area this entire winter. THANK YOU.

The Barrett's

27
Feb

Posted by num1abbafan


on 2/27/14 at 5:34PM

It is utterly ridiculous to have to wait for TWO hours to talk to someone in customer service. I called on a Thursday at 3:30pm.(It WAS at the end of the month, but if they know they are swamped with calls at that time period, then they should hire extra people to account for it.)

They are open till 6pm. I had to wait TWO hours on hold with some of it just ringing and ringing and ringing (so I didn’t even know if I had been transferred over to somewhere where I was never going to be picked up or not) and the other part of the time, with misc. talking ... which at least I knew for sure I was on hold, then.

This is EXTREMELY POOR customer service. The WORST I have ever experienced. I cant even comprehend how a company can have that bad of it. Hire more people. Or initiate the system that some companies do, where you can have the option of leaving your phone number and they will call you back and you do not lose your place in line.

All I had was a simple question that took ONE minute to answer (I had paid $200 over 2 weeks ago and on the on-line website it had said I had paid $148.00. I have never had it be inaccurate and I have been using the website since they first changed over to West Penn Power, and they MADE us have to go on there.)

The amount I owed was about what I had figured, but I wanted to know for sure that my right payment had gone through, and why that amount, that I had NEVER paid in that increment, was on my bill as my last payment.

They answer, when she finally picked up, was simply to ignore it. That the website was not updated and accurate (though I had paid it over 2 weeks ago).

Which to me was still funny because I had NEVER paid that amount!

She also said it could be when you are on a payment plan, that it also could mess things up.

Except I am NOT on a payment plan. So I figured she didn’t really know the answer, and I wasn’t going to find out why it said that amount, and I had just wasted two hours of my life on hold for no good reason at all.

I do say she WAS nice enough, and did try to answer my question -though she really didn’t know. She did verify the amount I owed NOW, which I had already known, and it did say correctly on the website.

So... so much for that.

I could have just payed it (on-line) and been done with it.

Again, 2 hours is just WAY incompetent. And I do not hold the agents accountable for that, it is poor management.

It is the companies fault and they need to address this and correct it asap.

View all 27 Allegheny Power customer service reviews »
Customer Service Ratings

Based on 148 votes.

3.0

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