Posted by Anonymous
Let me begin with, Never use Terminix for removal of wildlife in Prince George's County Maryland...
I called Terminix to get rid of wildlife (raccoon and babies) from my attic. Salesman came and inspected the area of entry, wrote the contract on June 11, 2016 to remove the wildlife and repair points of entry. Wildlife was never removed from the attic and serviceman said they do not have a license to trap raccoons. My contract stated that they were to place two traps, they only installed one. They did repair entry ways first, with the trap door for wildlife to exit. Raccoon and babies did not exit and died in the attic. My home has a terrible odor from the death of raccoons. They came out and found that they were trapped in the walls and they do not remove wildlife from walls. A supervisor was supposed to call me within 24 hours to discuss outsourcing the job to go behind the walls to remove dead animal. AS of this writing, still waiting for the call. They are the worst company. I had a great deal of confidence in Terminix, but after this experience, I will never recommend them to anyone.
The staff is very courteous when calling in to report problem, but inaccurate in giving info. One staff stated that I would receive a refund, but yesterday after speaking with Barbara, she informed me that I would not receive a refund. Getting the job done and at customer's satisfaction does not exist at Terminix. Service is awful!
