Read the reviews below to see the experience other people have had when dealing with customer service from Titlemax.
I've had a company employee come to my house and go in my mail box. Put a letter in it and on the envelope the words were stamped ( Confidentual but the envelope WAS not sealed..Now u know that going in my mailbox is a federal offence ..Local News is wanting to do an investigation on this matter..No one at Corp office has bothered to return my calls as of yet..
I have been with the titlemax for 3 year and never have this much problem unprofessioal service in the time a been with thua company i woll neer refer anyone to this comoany it took me 3 hours to get a loan and Toni at store re in virginia aouth molitary hwy was rude as hell didnot explain the process. Thwre four people that came and left because of the time she yook to process a simple loan it only to 30 min last 2 times aftee thus will get loan after i pay this one off
Tobi Tynon In Joplin Mo office located at t so rude threaten to call police if I never left her store... I was trying to make payment and get pay off amount... with other employee... she stuck her head around corner started attacking me about my payments when I had spoke to someone at 9am to do set up pay off amount... I was not in best state mind told her so, ask her to go away leave me alone... but she kept taunting already distress customer. My behavior was not good but hers as employee of company dealing with paying customer far worse then my behavior the paying customer... and my behavior not something I am proud of .... Just being flat truthful ... Worst experience in my life ....
Got a loan from titlemax in Newport tn, they told me my payments would be due on the 8th of every month. So 3 payments later some smart mouth cashier tells me that my payment is late on the 8th of the month and that the payments fall back a day evry month, this is something they should say up front. And I specifically asked the manager when I got the loan if I could come in and pay on the principle separate from my payments. He told me i could pay any time I wanted, so today I brought in $500 I wanted to put on my principle and guess what, same smart mouth cashier telling me that I can't do that, I would have to wait till my payment was due. Title max I will never do business with your company again. Your managers and cashiers are liars and ass holes to boot. I will be paying my entire loan off the very day of my next payment and won't be back. And I will be sharing my story about your business every chance that I get.
I am writing this formal complaint on your location at 35th Ave and Northern, as well as the employee ( Danielle) and the management (Jason).
My husband and I have had nothing but unprofessional, miss informed information. In turn, has us unsure of our payments how much they are and when they are due? As we went through this process of our two loans with your company we had come upon a rough patch when the 1998 Honda started over heating. We had to replace the heads at $1200.00 and the Cadillac Converters at $450.00 for the vehicle to even run. At that point we fell behind on our monthly payment which I was in contact with Jason and Danielle when this began. In the beginning they were really nice. I would like you to know Jason is not the manager that I committed to these two contract with our 1999 Honda as well as our 1998 Honda. My point being that the female manager I worked with was for personable and professional. We had no idea she was no longer with your company until I had this guy Jason call me on a late payment. I asked about her and I explained the situation with the car not being able to operate and this time.He was very rude to me from the beginning stating that if I don't keep in contact that they will repossess our vehicles our vehicles if I don't keep the lines of communication open, we agreed. I could not catch the payments up to current due to the interest rate just adding on to the monthly payment. I kept in contact with Jason I had asked him if I can call your corporate office to inquire if a employee or management were able to assist me with this. Jason firmly told me that this was not possible, later I was able to contact the District Manager I believe that's who he was (Victor) and he was able to assist with an agreement that was difficult for us but was obtainable. I would like to continually formally complain about rude and unprofessional customer service we have experienced with the two employees that I addressed in the beginning of the complaint. Throughout the process of having to do business with these two individuals, I have always felt like I was under attack speaking to them so I was intimated to call they would say if I stayed in communication they could help me. The help they provided was extra time to pay on the interest, I could not get caught up, Jason continued to communicate with me that cooperate could and would not assist me. That is the reason I had not reached out to you sooner, sooner than my car getting repossessed. I had spoken with Jason several times the day before they repossessed the 1998 Honda. On several of those conversations I asked Jason for the cooperate office phone number.He stated that he did not have the number for the I would have to search for your number on my own, at this time he hung up on me. The following morning a lady appeared at my front door, she proceeded in interrogating my two MINOR children on the subject of where I was?, when I would be home?, if I was at work?, and what car I drive? These are definitely great questions due to the default in payments. But they are not appropriate to ask a 17 year and a 16 year old minors, I am almost certain that is illegal as well. When I had the conversation with Jason the period day, he had made inclination that they were coming to repossess my 1999 Honda. He was obviously irritated that I wanted to contact cooperate.I am a business major and have been in many management positions, when a manager can not handle the functions within his or her daily operations , it will be frowned upon to the capability of the managers performance. That evening they repossessed the vehicle in the middle of the night without any knowledge of myself. I reached out to Jason that same day in confusion on why this happened without him discussing with me that this is the procedure he was taking which I understand due to the nature of a repossession as if I was stealing my own car! His response was that this was not his decision and that cooperate made this decision.I believe this could have been resolved if Jason would of provide me with the opportunity as well as the phone number to speak with cooperate at any point when I started to get behind on my payments. I did research the cooperate office phone number on my own and called and left several messages, I can not provide you with any names due to the phone calls placed were after your cooperate business hours, I left three different messages on three different employee voice mails, the automated recording would only direct me to different voice mails for the risk management department. I placed a phone call to Jason to ask why he repossessed my vehicle, the short of it he told me whats done is done by cooperate and that I need to pay all interest fees on both vehicles plus the repossession fee. He appeared to be very bothered by me contacting cooperate. The same day my husband was able to contact a person at cooperate and he was provided with the district managers direct phone number (Victor). He was in communication with both my husband and myself with a few phone calls each within hopes that we could resolve this issue of the 1999 Honda being repossessed. Victor had stated that we would have to pay $900.00 before the vehicle would be released, I recall $400.00 of that was being applied to the repossessing fee and the other $500.00 was going to interest that I believed was on the 1999 Honda that was repossessed. At this point I requested to discontinue contact with your location at 35th ave and Northern, the next phone call I received was from Jason in turn, had a very rude and unprofessional attitude with me due to the fact again that I reached out to cooperate office due to his inability to assist me with this situation. He was clearly unhappy about me following this form of resolution. Jason stated that he spoke with Victor and the resolution to the repossession of the 1999 Honda was as follows, we would have to apy $500.00 within three days to follow this conversation to catch up on the passed due payment of the 1998 Honda and $400.00 dollars before the 22nd day of July 2015. We were in agreeance of these prices prices and time frames. Danielle placed a call to me stating that once we made these exact payments within the time frames required we would make both payments in the time frame required. We arrived at that location the within the following three days or it might have been within five days, it was for sure within the time frame required. My husband and myself had decided that we would keep the interaction with these individuals would be as little as possible, we just where there to make our payment and get our business straitened out. When I spoke with Daniel on our previous conversation she had informed me that on the 30th of every month my minimum payments on both Honda's would be around $200.00 give or take a few dollars. My husband was present with me and confirmed with Jason and Danielle that the agreement would be honored with the commitment everyone had agreed to. While we were at the location the very same visit, Danielle asked for $517.00 dollars not the original agreement of $500.00 my husband proceeded to confirm the agreement already in place, $17.00 is an insignificant matter to some but for us it was issue due to the breach of the agreement in place as well as another miscommunication from your staff. I would like to revisit the fact that my husband and myself were trying to keep the conversation to a minimum due to the frustration with the business agreement we entered in with your company. Jason would not let us just handled our business with Danielle he was making statement from another desk about how they did us a favor, he stated this several times as we did not respond to him due to at this point he had not assisted us with any of this process, actually both employees made it more difficult and confusing once we got behind. I returned on July 16th 2015 to make the $400.00 payment as agreed and verified by my husband several times with Danielle and Jason. Danielle had stated that on the 30th of July 2015 that we will have to pay the normal payment for both Honda's as well as the past due amount since May 2015 for the 1999 Honda, I stated to her that per many discussions that information was conveyed to us as incorrect again. I signed the documents to get my car out of impound, during this business transaction again Jason was interfering with the business that myself and Danielle were conducting.I keep mentioning this due to the fact that I think he was looking for a response from me that we did not want to engage in as his was the visit before with myself and my husband.I proceeded to ask Danielle for the number for the towing yard as I had done over the phone the prior week where she stated she would call me back with this information, in turn the call was never placed. I asked her for it again as she placed a hand written paper on her desk for me to have for my personal records she did not write the contact phone number on the, the information provided was the address and hours of operation. I proceeded to ask her for the phone number once again, she stated she had already provided it for me. I advised her she had not returned my call with that information. My attitude was very un-engaged just there to handle the business at hand not make friends are engage in small talk, the questions and answer being proved by myself and your employees where directed in the business at hand, again I did not want to engage with any other dialogue with these two individuals. When I responded to Danielle that she had not called me back she started to chuckled being that they hold the cards to my vehicle regardless of the commitment that was made by all parties involved. I proceeded to stand up and let myself out after i signed all necessary documents and asked if we were finished. Danielle vocalized to me in a very stern tone to sit down that I clearly do not understand the fact that the 1999 Honda was not in current status, again mislead information. I advised Danielle that I do understand the mislead information provided again, she stated clearly you don't. As I was exiting your establishment they were yelling at me "we did you a favor".They finally engaged me in their negative interaction, I turned around and stated to Jason that he should be worried in this life about the type of person he is, I turned around and left as the door was closed Jason yelled through your establishment if I am one day late on my payment my vehicle would be impounded.They were both standing in a confrontational stance as well as intimidating. i am requesting for my loans to be removed from that location and transferred to a different location. I am trying to resolve this contract for both vehicles on my end with another reputable title loan company to buy out both loans.I would appreciate an immediate response to this formal complaint. If this is not resolved within a timely manner I will be forced to contact the Better Business Bureau of Arizona. Thank you in advance.
Sincerely,
Katie Nemoff
I paid of my loan to titlemax in Albany, Ga on South Slappey and expected my vehicle. After over a 2 hour wait my vehicle was finally brought but the key the company had made was lost or as I was told "If I had a key it would be in this folder" by Lakin an extremely rude agent. The whole time the "manager" Ashley was either eating or worrying about ordering a vehicle part off ebay. This location has the rudest customer service agents and management I have ever seen in any business. I work in customer service and would never treat a customer with such disrespect and dismissive attitude for any reason. I will definitely let every person I can know to never conduct business with Titlemax.
Title Max in Hartsville SC the workers need fired. They are calling me for some other person..Meaning they have the wrong number!!!!!! I keep telling them to quit calling..and take my number off their list...The idiots keep calling and laughing and acting like kids....reporting harassment to police.
Title max is not supposed to give loans on cars titles when you the customer is in bankruptcy but the office in morrow did without informing me and my wife i think they pocket money and now I'm not able to pay they want to take my car. I am contacting an attorney unless contacted.
