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14 Day cruise on the Volendam 27/3/2012
New Zealand cruise.
Point 1 We were not told of the pre sail Mariners lunch.
2 Afternoon tea was not avalible when in port
in the Rotterdam resturant but was advertzed
in the dayly programme.
3 Service was slow in the resturnt & twice
we did not recive menu when seated at the tabel.
4 Lido resturnt was half close to cater for staff and fully close by 8.15pm at night & not opend untill 10.30 for super
5 No one was at the gang way to greet us when reboarding the ship. Unlike the Noordam
thay were there with refreshment & a frendly wecome.
In all this trip was not a patch on the trip
we done on the Noordam 18 month ago, after that trip we told all our freinds about Holland America & how great it was & some have booked. But we were very let down by this trip it seamed that ther was a lack of staff. Pleas reply regards Doug Woodward


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