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I work for a tech support center, about 33-50% of my calls regard a netgear router or modem. Its not uncommon for them to have problems withen the first year of purchase. Many of times when a cust has already talked to netgear they end up wanting to charge them more than its worth to fix it or they say that it has to to with the isp even when it has been rulled out. Anytime a cust asks what brand to buy i always tell them not to buy negear becuase their cust service is terrible and there products have to manny problems


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