Flag Abercrombie & Fitch Customer Service Review

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I purchased four items online. The quality as usual, is excellent.

One item was a sweater which I loved. This sweater, however, is defective and should not have passed quality control. The measurements of the body are correct but the sleeves are so narrow not even a skinny 12-year old could could get her arm in the whole. The sleeves are extremely and un proportionally narrow.

I am a senior in poor health and almost house-bound. I live alone. I just called customer assistance. The first agent hang up on me as soon as he found out I was not placing an order. When I called again, another agent said I could not talk to anybody else to solve this problem. He also told me I could not return it or exchange it without taking electronic pictures, emailing them. I do not own a smart phone and, like many seniors believe in talking to humans that can understand and at least try to solve a problem. He did not give me any options which, he said, is company policy.

I have ordered online, which is was hard enough to me to learn, from many excellent companies which dedicate more time and put more effort to accommodate seniors and respect their inability to catch up with computer-savy generation. We still believe in honesty, courtesy and respect.

We are the forgotten generation for many, until they remember we have children and grandchildren whom we want to spend money on and spoil in the old fashioned way.

I am sorry your company has left a whole generation behind and have failed to train your employees to respect and help us

I do not think I will be placing further orders with you.s

Sincerely,
B. Cuadra


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