Flag Netgear Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

I just got off the phone with NetGear support, I tried to get help installing my brand new Wireless extendermodel AC1200. After about an hour she concluded that I needed to pay them a minimum of $199 in order to change some setting on my computer, clean up my registry and Temp files, indicated that no one else could do it for me properly and that it was a one time offer, if I called back another rep would not offer me as low of price. It smelled like a scam and didn't make much sense to me. I'm not overly technical but to try and use scare tactics and insist the only way I can use their product is to spend more money? I also found them to be frustrating, she made comments about how slow my computer was, which I think was a setup to get me to think their was something wrong. If it wasn't a scam it sure smelled bad enough to make me cut the call off and worry that they messed with my computer while "fixing it. Be aware is my last comment.

Name: Allen Frank
ID no 129134MS
He said he was level 5 online, Location Essex, CT

?? This totally felt like a scam and he even hung up. This is so Crazy that they would think a customer would give credit card info to a stranger... I'm taking my unit Back. Never will I get a NetGear.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video