Flag Ramada Customer Service Review

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We stayed at the Ramada in Mackinac City,MI. The room had a horrible smell, dead bugs everywhere mold in the bathroom around the tub, the toilet and the ceiling. we had just come off a 60 mile backpacking trip and were exhausted so we decided to tough it out. During the night my husband went to flip his pillow over and saw a couple of dark spots on it, thinking it was bugs he flipped the light on to find it was blood spots. Clearly they did not change the sheets or pillow cases. Immediately the next morning we took the pillow to the front desk and showed the woman there she immediately called the manager on his cell phone. My husband explained the situation and instantly the manager accused him of bleeding onto the pillow. He said "how do i know thats not from you" my husband told him you can come in and look none of us have cuts none of us are bleeding the sheets and cases were not changed. the manager said "you don't know that, how do i even know that? i will have housekeeping get you a new pillow when they get in" we told him no we're leaving, he simply said "ok" it was very apparent he didn't care. We never asked for money back or a discount but the manager kept repeating over and over "I'm not giving you a discount if that's what you're trying to get" finally my husband got mad and said "i never even mentioned the word discount" the manager said "good you're not getting one" and hung up on him!!! WOW!!! how is he still employed? what wonderful customer service skills no wonder why the place looks the way it does... pool/jacuzzi were nasty too i strongly recommend you DO NOT stay here you will be disappointed.


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