Flag KeyBank Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

I had a horrible experience today with two(2)customer service representatives at KeyBank. Two of the rudest people I have ever talked to over the phone while I was reaching out for help. Says my phone call was being recorded, I certainly hope so. Received a statement belonging to someone else but my address, called to ask them to please just see what happened with this statement. I don't want any of the information about this person or their account, just please look at name and tell me the bank screwed up addresses, and I don't want the persons address. First I spoke to a gentleman named Robert (no gentleman), I asked for a corporate representatives phone number, he told me there was no corporate, obviously, there is a corporate, it's on the internet. I asked Robert if I could speak with his supervisor, he contacted his supervisor Gretchen Powers, Gretchen, started our conversation with a concerned voice, then I tried to ask questions and she got where she wasn't listening to me just trying to talk over me and repeating herself. I asked Gretchen Powers for corporates phone number, she told me she was corporate. If this is how this bank handles concerned people, I would NEVER bank with them.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video