Flag Harbor Freight Tools Customer Service Review

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I just left the lovely harbor freight store in Merrit island Florida, WHAT AN EXPERIENCE!! 3 people including the supervisor, (jessi) was handling more then a couple issues the cashiers had going on, due to joking, laughing, talking about what they did the night before, we had told them we purchased a 12000 pound wench that broke after pulling a lawn mower, they said if we had the receipt they would do an even swap, sounded good, however they never did the swap, again because they were too busy carrying on about their Buisness, we had told them 5 times that all's we wanted was a swap... still couldn't get that right, the cashier did the refund (without the swap) and then asked for 406.15$ we both looked at each other saying this was suppose to be a swap, she (the cashier) said oh... I forgot.. then called the supervisor up, and said yeah nothing we can do' your gonna have to pay for it, we were both in shock! Never again will this place get my Buisness again! Very poor management!! And how they handled everything!!


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