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worst customer service and the 800 # has been busy all day.My daughter returning from Edinburgh study abroad made reservations through Virgin from Edinburgh to London on BMI and then connecting to LAX at HEathrow.BMI dropped them off at Stanstead(?)no one was available to help her at Virgin or BMI and luggage did not show up until 3 hours later.They were completely stranded with no way of getting back to Heathrow.All cabs stopped commuting due to snowfall and they missed flight to LAX.No one at Virgin even helped or picked up phone to answer any concerns.Finally made a reservation in London from US for her for the night. Had to make a reservation from US for $2800 to return to LAX and spent extra on trains and cabs and hotel which we are not even sure we will get reimbursed for because no one even picks up the phone to answer any questions or make any alternative arrangements!!!Will never fly Virgin....


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