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New to the area I found a Pearl Vision at 3349 Monroe Ave, Rochester, NY 14618 to make an appointment for an eye exam and glasses. I called the store and spoke to Karen who answered. I was shocked to hear such an aggressive unfriendly response to my location questions. I am a regular Pearl Vision customer and am unaccustomed to this treatment. When I got to the store "May' was equally disrespectful and although I only wanted to make an appointment, I was told "go sit down and wait"
The customer service was hostile and I walked out feeling devalued and dimissed. Please contact me to discuss this matter because I don't believe Pearl Vision is not this type of company


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