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Today my wife and I were in Lowe's located on CR6, Elkhart Indiana shopping for a new counter top Microwave, as ours stopped working last night. After standing around in the kitchen appliance area for 15 minutes and could find no associate to help us, we preceded to the front to speak with a manager. An associate at the return register talked to us and I asked to see a manager. She immediately walked in and told the manager we wished to speak to him or her. I don't know for sure because after 5 minutes I left.
This why I very seldom shop at Lowe's. The customerservice is the worst of any of the big box stores.
If you want to see a good customer example, send your help to Menards. I would, if I was in management, have a serious discussion with that store manager, who obviously could care less that he lost a $150 or more sale. Menards is happy....I bought it from them, because they had associates that were eager to help us find a unit we were looking for.
Lowes is a place I would never recommend.


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