Timex customer service

Quickly locate Timex technical support and customer service information below. If you have updated details for anything on this page, such as new steps for reaching a human or customer support hours, please feel free to update the Timex page at any time.

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Customer Service

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Phone: 800-448-4639

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User Reviews

27
Aug

Posted by Gerald


on 8/27/19 at 4:25PM

This might be a waste of time after all the negative comments I have read on this web site, but here goes. I have a Timex watch that I absolutely love what I ordered off Amazon. It is orange with black trim that has Indiglo printed on the front bottom. The band is plastic like material. The watch band has broken and and I have tried to replace it and no one seems to have one that will fit. I would like either a new watch band or to replace the watch.

14
Sep

Posted by atx pop


on 9/14/18 at 1:38PM

I guess Timex has given up on customer service. I have waited 4 days for a watch band to ship. Customer service is worthless. Time to switch brands.

14
Mar

Posted by Upset


on 3/14/18 at 3:12PM

I have e mailed Timex TWICE requesting help acquiring a manual for a Model T78677 wrist watch that I received as a gift without a manual. They say that I Will get a response within one business day but I guess they have not trained anyone in what constitutes a DAY. Timex had been a good company and I suggest everyone purchase other brands if you want customer service.

12
Feb

Posted by Daniel


on 2/12/18 at 7:21AM

I have been a Timex Ironman watch purchaser for the last 20 years. Recently the last 2 watches in 12 months I have worn overnight leave a Red itchy Chemical Burn. I gave one watch to my son and it effected him the same way.I don't know what rubber compound you're using but,It's Bad.

25
Jan

Posted by ?


on 1/25/18 at 2:34PM

I just called your # about a $40~$45 watch that is 2 months old. It's an inexpensive Expedition analog, black face,black fiber band with date. It doesn't keep time. It loses time. I was informed I have to return it to the Wal Mart I bought it at (another state) with receit (thrown away).That being the only solution available, i will return to a local Wal Mart and purchase a new watch. A Casio. I normally buy a new Timex every couple of years. I'll be sure to tell everyone I know of my experience. Thank you for your time.

View all 39 Timex customer service reviews »
Customer Service Ratings

Based on 111 votes.

2.9

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Corporate Office

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Customer Service Scoreboard

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Timex Manuals

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Timex customer service news
Timex Metropolitan + review: A smartwatch that looks every bit like an analog one

In last one year, we have seen a number of smart wearables make a beeline for India. There have been the big fishes in the market who have tried their hands on making these so called smartwatches and health bands a mainstream product and then there ...

Timex Metropolitan+ Activity Tracking Analog Watch Now Available

“In the fast-paced world we live in, today's active man works hard and plays hard, and he doesn't want to sacrifice style for technical features or vice versa,” said Shawn Lawson Cummings, CMO of Timex Group USA. “We recognized a void in the ...

Todd Snyder Throws a Post-show Bash With Timex

“Here we go,” an editor grumbled heading into the Todd Snyder after party on Thursday night, the sentiment not at all to do with Snyder and all to do with fashion week ennui. The after party had dual purposes as it was celebrating Snyder's ...

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