Airtran customer service

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Customer Service

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Phone: 800-247-8726

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User Reviews

27
May

Posted by Anonymous


on 5/27/18 at 10:19AM

Last Friday 25 May I took the Airtrain to JFK to avoid traffic. The experience was dire. Your ticket machines were cash only and gave no change. No machines took credit cards. There were hordes of struggling travellers trying to cope. I was lucky enough to purchase a ticket from an attendant otherwise I would still be there. Once on the train the doors closed a few seconds after opening, trapping elderly passengers struggling with their luggage. An international airport like JFK should be ashamed of this service. W Thuillier

08
Nov

Posted by Anonymous


on 11/8/17 at 3:16PM

Hi

My family and myself just used the AirTrain service to JFK (Jamaica train). We are travelling home to Ireland today and were advised at Grand Central Station on how to travel to JFK and what tickets we needed to purchase which we did. Upon trying to enter your station we were approached by one of your staff members with long red and black braids who questioned us about our tickets in a rather accusatory tone when my mother explained that we were tourists and we would pay the difference for a ticket ( if there was one and of which t aware) this woman began to shout at my mother and tell her to walk away and that she was speaking to my dad and not her, she was extremely aggressive in tone and manner and as tourists or anyone I find this to be totally unprofessional and very intimidating, is this how your staff are trained to provide customer service? This womans outburst at us was completely baffling and really quite frightening! My mother was most upset after this and cried. Todays date is Wednesday November 8th and we were at the AirTrain service at 3.30pm.

09
Feb

Posted by Suzie


on 2/9/15 at 6:40PM

2/9/15 @ 7:15p called about airline credit. Talked to rep/ Suzie. We were to we would receive in 30 to 45 days about our credit and requested extension of 10 day. Does this sound right? Our airline confirmation: , Alicia Marie Mora.

19
Apr

Posted by Anonymous


on 4/19/14 at 1:11PM

I flew from Dayton to Tampa April 18, 2014, on flight 5180 or 180...not sure. The flight attendants were lovely and supportive. One in particular, I believe her last name was Volpe, was consistently smiling and helpful to all. She was warm and helpful through the entire flight. In my opinion, Airtran/Southwest is lucky to have such an employee.
Emma McMahon
Gulfport, Florida

21
Aug

Posted by Debbie


on 8/21/13 at 3:19PM

Air Tran Airways




We flew from St. Louis to San Juan Puerto Rico to catch a cruise ship. A piece of our luggage did not arrive with us at the airport. It arrived at the airport after the ship left.
During our 7 night cruise, we did not get our luggage. It's a joke trying to reach someone at Air Tran. No one would return calls after numerous messages were left. I have spent hours trying to reach someone to get an answer as to why they never got my luggage to me on the ship. The luggage sat in the San Juan Airport the entire cruise and we picked it up on the way back home.We were so upset as this was our anniversary and we couldn't get nice pictures without the clothing.
The cruise ship also called Air Tran for us on a daily basis during the cruise and suffered the same frustration.
I got a response from Customer Relations when I finally wrote a letter to them. I have continued to make phone calls as directed and still get no response.
I just wanted someone to explain to me why I didn't get my much needed luggage that the air line had lost.
We have traveled for many years and never had this problem. I am so sorry that we chose Air Tran. It will never happen again.

View all 13 Airtran customer service reviews »
Customer Service Ratings

Based on 67 votes.

2.9

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