Avid customer service

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Customer Service

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Phone: 800-800-2843

  • How to reach a live person:
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  • Hours of Operation:
    • Mon-Fri: 9am-6pm ET
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User Reviews

24
Jan

Posted by jasmine78


on 1/24/17 at 6:48PM

I opened a case with Avid, spoke to someone with decent but limited English, who verified that I have the proper generation iLok by asking me to pull it out of the USB and give the #. When I plugged it back in, the error message "magically" went away. Unfortunately a few sessions later, the exact same error message came back and now there is NO WAY to contact someone for support except to PAY $50 for a phone call, or buy a yearly plan for $100 which allows ONE phone call a month! This is a problem with AVID'S software (or hardware, still undetermined if it's the iLok or the software- definitely not my computer).

Highway robbery. I've NEVER bought a product that fails and had to PAY someone to talk about it. Pro Tools 11 is an amazing program, but there is NO ONE with WORSE customer service than Avid's.

02
Oct

Posted by Anonymous


on 10/2/16 at 5:20PM

hi, GUYS:
I'm installing Pro Tools In my windows pc, but is giving me Error 2753 file mmerefresh.exe
so, this problem is not letting me to install the software, and need you to tell me what I
will have to do in order to run the program. Please, let me know.
Thanks. so much!
Hector Contreras

15
Sep

Posted by tmaca


on 9/15/16 at 12:29PM

Bull. the "live person" procedure only gets you a recording demanding you enter some code. The ONLY thing you can get through the number is a third party "support" operatio in the Phillipines whose operators, qwhile I assume understand English in some literal way, do not understand English well enough to understand any kind of idea beyond the simplest.

09
Dec

Posted by Anonymous


on 12/9/15 at 10:18AM

I accidentally purchased the $600 Pro Tools 12 and not Pro Tools 12 HD. I've been trying to return for an exchange. Three days already and no one helping me resolve this issue. VERY frustrating. Long hold times and no one to help.

15
Oct

Posted by jose esteban


on 10/15/15 at 10:35PM

need to upgraded m powered 8 protools i can not upgrade need some help pro tools

View all 9 Avid customer service reviews »
Customer Service Ratings

Based on 108 votes.

2.9

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Corporate Office

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