Ooma customer service

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Customer Service

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Phone: 888-711-6662

  • How to reach a live person:
    • Press 1 at the end of the recorded message and you will be placed in the queue to speak to a customer service rep
  • Hours of Operation:
    • Mon-Fri: 7am-7pm PT
      Sat-Sun: 8am-5pm PT
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Main Company URL:
  • Description:
    • This information has not been added.
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User Reviews

14
Sep

Posted by Anonymous


on 9/14/23 at 7:43PM

I've had OOma a very long time for landline phone, over 4-5 yrs. I never need to call with a problem, so now that I have one, I tried to call customer service, but they are closed at this time. My ooma device is blue as normal, so that's not an issue. I can dial out, but unfortunately any call I make gives a busy signal & that's not normal! I checked by using my cell & no number I called was busy signal. What's going on with OOma to get a problem like this, never encountered. I don't know what time it started but I know it's been going on an hour already. Does it also mean people can't reach me? I'm sorry, but tomorrow's my b-day and I'd like this fixed tonight~Any chance of that?

12
Mar

Posted by none


on 3/12/21 at 12:36PM

I have been using Ooma home phone service for approx. 8 years now and have had no problems until now.
I had to change my debit card # for safety reasons about 3 weeks ago and set up an online banking account for bill paying. I don't have the info. on Ooma to set up your account online and have gotten nowhere in trying to contact a real person in your company. The robots have been of no help in my situation. I have given my new debit card # to 2 of your robots but still no progress.

My online bill paying account is asking for your address and my account # with you but I am unable to find that info. which I assume was lost in my move over 5 years ago.

10
Mar

Posted by Anonymous


on 3/10/17 at 5:42PM

I set up an account, received my temporary number while waiting to get ATT to separate my landline and internet service. I then found out that there wasn't an extra DSL line available in my area, therefore ATT couldn't separate these to allow for me to port my landline number. I got Alvin in customer service who peacefully cancelled my OOma account without any further hassles. Thanks!

24
Oct

Posted by Robert Kingham


on 10/24/15 at 7:15PM

Our phone occasionally doesn't' let us hear the other party - or - sometimes the other can't hear us. Could this be the Ooma system, the Internet or our phone system which is: hands free, has four extensions with batteries that are recharged when returned to their cradles and perhaps the batteries are at the end of their reliable life and should be replaced? Any advice you can provide would be much appreciated. FYI, we are Ooma users four a couple years now, and, the phone system is a Vetech which is about 10 years old.



Thank you



Robert Kingham

23
Sep

Posted by Anonymous


on 9/23/15 at 2:16PM

My # was Did u take us out of system, after I called. $ keeps coming out of my account. Please answer shortly or I will have bank stop it. Thanks Sharyn Volk

View all 7 Ooma customer service reviews »
Customer Service Ratings

Based on 106 votes.

2.8

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Ooma customer service news
INVESTOR ALERT: Levi & Korsinsky, LLP Reminds Shareholders of Ooma, Inc. of Class Action Lawsuit – OOMA

NEW YORK, Feb. 03, 2016 (GLOBE NEWSWIRE) -- The following statement is being issued by Levi & Korsinsky, LLP: To: All persons or entities who purchased or otherwise acquired securities of Ooma, Inc. (“Ooma”) (NYSE:OOMA) pursuant and/or traceable ...

Ooma Reports First Quarter Fiscal Year 2017 Financial Results

... our network connectivity and co-location facilities; our reliance on third parties for some of our software development, quality assurance and operations; our reliance on third parties to provide the majority of our customer service and support ...

Lawsuit for Investors in Ooma Inc (NYSE:OOMA) Shares Announced by Shareholders Foundation

SAN DIEGO, Jan. 19, 2016 (GLOBE NEWSWIRE) -- The Shareholders Foundation, Inc. announces that a lawsuit was filed on behalf of certain purchasers of shares of Ooma Inc (NYSE:OOMA) over alleged Violations of Securities Laws by Ooma Inc in ...

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