Posted by Alex
Rayovac does not help consumer with items destroyed by leaking batteries. Have been calling customer service 10 times for over 1 week without recall from management. This is totally unacceptable to consumers.
Rayovac customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Rayovac.
26
Jul
10
Jun
02
Dec
Posted by Anonymous
I've been using Rayovac for years with almost zero issues until tonight. I went to watch my favorite shows on the Amazon fire stick when I couldn't get my remote to work. After a few failed attempts I decided to check the batteries in the remote. Come to find out one of them leaked inside the remote. Luckily when I replaced the AAA batteries everything works. The corrosion still effected the end of my remote and I'm just hoping it doesn't happen again.
Thanks for reading,
Kelly
21
Feb
28
Dec
16
Nov
Posted by Smokeybear
Absolutely incredible!! Whomever heads up your Customer Service Dept. should be replaced IMMEDIATELY!
I had a defective Rayovac flashlight and called cust. svc. on 11/3. I was instructed to send it for a replacement to the DeForest, WI facility....which I did on that same day. I had the package tracked by USPS and they advised that it arrived in your facility on 11/6. Today is the 16th and I have not received any information so, I called cust. svc again. They advise that it wasn't "processed" at the facility until the 11th, and then it wasn't entered into the system until the 13th, and it didn't ship until today, the 16th. So basically, it sat at the facility with no one doing anything for 10 days. You call that customer service???
02
Nov
Posted by Smokeybear
Rayovac REALLY DOESN'T CARE ABOUT PROVIDING GOOD CUSTOMER SERVICE. I am extremely frustrated and disappointed in your product, and now in your company.
We purchased one of your alleged "indestructable" flashlights, UPC # 12800-51555. The first one we owned worked for about 8-wks and then the switch became highly independable (ie; have to operate numerous times hoping the light would finally come on). We took it back to Home Depot who graciously replaced it with a new unit....only to have the same thing happen on this second flashlight.
I called your "customer service" group this morning as the flashlight alleges to have a lifetime replacement guarantee. But the kicker....I have to invest in the cost of shipping back to you in order to get the replacement....which in all liklihood will only last about 6-wks before we have to go through it yet again.
Unfortunately, I have seen comments on the internet about others having the same issue with this flashlight, and the switch. Why don't you have the engineering group address the issue and lets eliminate the hassle that consumers are having to go through with your inferior product!! Also, why don't you make your interface with the consumer more user friendly. You say the product has a lifetime guarantee, so put YOUR MONEY where your mouth is and pay the return shipping cost. It is not the consumer's fault that you are marketing an inferior product!!
04
Mar
Posted by valerie
I have had hearing aids for several years and at first bought only Rayovac batteries (size 10). The first year I was having trouble with what I thought was my aids and was constantly without one or the other thinking they needed service. As it turns out it was the batteries. Sometimes whole packages, sometimes one or two in the package, or sometimes they would only last a few hours or minutes. So I stopped buying Rayovac for a couple years. Recently I bought some because they were on sale...same troubles. I have never had trouble with other brands including store brands.
I can't be the only person who has experienced this. I will not buy Rayovac again even if they are on sale.
03
Mar
Posted by [email protected]
my name is richard p. curty jr. i recently called about a battery charger and batteries
that were not working. i recently received
the battery charger and batteries that were
not even the charger i sent to you.
thank you for your great
customer service.
