Northwest Airlines

Click here to add a comment for this listing.

To anyone interested in providing quality customer service.
I will start by saying the gate agents at the Northwest airline counter at the Detroit MI Airport are by far the most unprofessional,rude,incompetent,lazy employees of any airline or any other company for that matter I have ever experienced in my life,I might add that I am not a young man.I have traveled for work extensively over the past 20 years and I can tell you this much neither myself or any of my employees or anyone that I have an association with will never use Northwest again.I urge all travel agents and individuals who book they're own travel to avoid Northwest Airlines completely.The nightmare I experienced is so horrific I am writing an article for a national news publication,soon to be published.

Anonymous 4/26/10 3:42PM

I called the 1 800 number and got through immediately, with A+ customer service!

Valerie 4/1/10 10:29AM

I just tried calling the Northwest 800 number and it said due to high volume of calls leave a message. That's crap!! I can't believe an airline would make you leave a message. That means that no one and I mean NO ONE will call you back. People stop flying Northwest. I've always had pleasure flying Sun Country so try that airline. The planes are a bit smaller but the airfares are so much more affordable.

Beckers 3/12/10 4:20PM

I recently had a very unfortunate experience with baggage claim service in St. Louis Mo. The area was short staffed and the service attendant became rude with customers. I have a family member that is a pilot for NWA and I find it to be a friendly and pleasant airline. I have had may gate agents go above and beyond to accommodate me and provide excellent service. However, it is a situation like this that you don't want to complain, but only bring to your attention a weaker link in the system. Many customers had to stand outside the claims dept as they were told not to enter the office by the attendent while she was assisting one other customer. This made passengers very upset when luggage was visible for claiming and empty seating was available in the office. I think the agent could of handled it in a better way. Many passengers began voicing negative comments about the airline and lack of good service. It was a long day for everyone. I'm sure this added to the lack of patients by all. Please don't acknowledge me as a disgruntled family member, but one that is proud to have a family member working for your company and only want it to be recognize for its excellent experience and service. thank you.

Anonymous 3/7/10 5:28PM

how can a 1 800 number be BUSY!!????? this is ridiculous!

Anonymous 2/25/10 10:50AM

Typically, I let this go, but not today. This was the worst experience! First, you wait forever and then when you finally get someone, they are rude and very unhelpful!!

Horrible customer service and depend too much on automation!

rodjazz 2/10/10 11:57AM

I just called the 800 number got through right away and was helped. kinda shocked after hearing the other comments.

Anonymous 1/6/10 10:58AM

Sure is hard just to try and verify my flight
information. NWA is too busy!

Anonymous 12/22/09 3:42PM

Horrible service. The customer service is non existent and rude.

fly 12/21/09 1:53PM

I called the 701 number and pressed 5, not 2, and I actually got a person! Yea! Very helpful. Thank you. The 800 numbers get the same message about how busy they are, etc.

Anonymous 12/21/09 7:35AM