Geek Squad customer service

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Customer Service

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Phone: 800-433-5778

  • How to reach a live person:
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      Wait on the line until someone picks up
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User Reviews

09
Aug

Posted by [email protected]


on 8/9/17 at 1:25PM

two hoursago all inbox e mails were erased
on the phone with agent Annette A all were wiped out as we were retrieving from trash

no inbox
no trash

the connection to supervisor did not happen
i phoned back another half hour and i get someone else who finally connects me to someone who tells me all is gone
cannot get my e mails back

to buy security??????????????

26
Apr

Posted by TMDMURPHY


on 4/26/17 at 8:24AM

They Suck Do Not Recommend Geek Squad Or Best Buy They Do Not Stand Behind The Products They Have. Our Product Is Less Then 6 Months Old, And Have Protection Plan And Can Not Get Anyone To Figure Out Our Problem

06
Feb

Posted by Anonymous


on 2/6/16 at 12:11PM

Van number almost killed me and my family on Merritt Parkway in Ct on February 6,2016 at 1:45 pm , exit 31. He did not stop when merging onto roadway. Was talking on phone and completely distracted,(or just a complete a..hole. Not supposed to be on the parkway anyway. Geek squad sucks and my entire family reunion will be made aware.

07
Dec

Posted by missconcierge


on 12/7/15 at 3:44PM

I've had geek squad since I purchased my new dell on 11/10/2015. I was sold 2 years of geek squad top service. I've called on the suad 4 times. personnel very nice,polite, useless. I spent too much time waiting for an agent to work with me and after 4 tries, none of my problems have been resolved. it has not been from lack of effort by your techs but more by lack of ability, experience .
I was spoiied by having Dell concierge for the past three years. very little wait time and almost 100% satisfaction with their techs.

21
Feb

Posted by Anonymous


on 2/21/15 at 2:43AM

I bought a Dell laptop one year ago from best buy major mistake.it now needs to be repaired .I sent it to be fixed at geek squad big mistake one month later they inform me they cannot fix it.nredless to say i will not do business with the ignorant idiots anymore .

View all 38 Geek Squad customer service reviews »
Customer Service Ratings

Based on 202 votes.

3.2

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