Adobe customer service

Adobe is a global software and business solutions company based in California. Adobe produces business software such as creative tools and the document standardization format Portable Document Format (PDF). Adobe offers customer service by phone support and form submission.

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Customer Service

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Phone: 800-833-6687

  • How to reach a live person:
    • Press 1 two times
  • Hours of Operation:
    • Mon-Fri: 6am-5pm PT
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Main Company URL:
  • Description:
    • No phone support for Flash or Shockwave players

Technical Support

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Phone: 800-642-3623

  • How to reach a live person:
    • Press # repeatedly until you arrive at a menu asking if you are a MAC or Windows user. Make your selection (1 for MAC, 2 for Windows) and you will be transferred directly to a live person.
  • Hours of Operation:
    • Mon-Fri: 6am - 5pm PT
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
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User Reviews

28
Jan

Posted by Anonymous


on 1/28/24 at 11:37AM

Adobe is a self serving, arrogant company that is getting worse all the time. They have very confusing processors that are extremely not user friendly.
Their customer service has become a M-F Pacific time zone limited accessibility even though they are a world wide company. It's pathetic.
They don't want comments with profanity-why is that? Are their customers that angry?? Apparently, YES!

10
Oct

Posted by Anonymous


on 10/10/18 at 6:49PM

they are very good
dont forget the are in India
some are very nice and patient

27
May

Posted by Anonymous


on 5/27/18 at 11:28AM

Absolutely horrendous customer service. If they didn't have a monopoly on good design applications I would refuse to use them. Unfortunately, they know they have their target market between a rock and a hard place so they can do whatever they choose when it comes to customer service. Just hearing the name Adobe makes my blood pressure rise. I hope someone launches a comparable suite of applications soon, they will be billionaires in a matter of hours.

11
Dec

Posted by DWEVENTS


on 12/11/17 at 3:42PM

This is the most frustrating 'customer service' department.
I have called the last 3 days requesting assistance in uploading a purchased copy of Photoshop. Day 1 - chat representative needed to transfer me to the concern team (really). This was at 7:58 pm. Honestly, I forgot they were on speaker hold until receiving a text the following day stating we were disconnected! The hold time was 3 hours.
Day 2 - chat representative provided a case number and transferred me somewhere, which is code for YOU ARE ON HOLD AGAIN FOR 3 HOURS.
Today - Called the number above, was on hold approximately 30 min. until I received the option for someone to call back. I was elated until reading another review.
WHAT THE HECK IS GOING ON ADOBE?

23
Jun

Posted by Anonymous


on 6/23/17 at 1:21PM

I Have Tried Both Phone Numbers, But Both Either Hang Up Right Away Or After Several Prompts! My Credit Card Has Changed

View all 144 Adobe customer service reviews »
Customer Service Ratings

Based on 277 votes.

2.6

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Adobe Manuals

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Adobe customer service news
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A view of Adobe's new video editing program Premiere Rush CC on iPhone. Adobe. Yesterday during Max 2018 Adobe had some big announcements for Creative Cloud: a new video editing platform called Premiere Rush CC and Photoshop CC for iPad.

Adobe Takes A Whack At Salesforce With $4.75B Marketo Buy

Adobe announced it has entered into a definitive agreement to acquire software company Marketo for $4.75 billion, subject to adjustments. This move could have implications for such competitors as Salesforce. With nearly 5,000 customers, Marketo ...

Cloud stocks like Adobe and Workday are surging, and some say the best is yet to come

"It's a really nice-looking chart. If we go back to the summer of 2017 … it's a very nice symmetrical, rhythmical, very logical up-trend support," Gordon said, examining a chart of the stock that's managed to hold technical support and likely leads to ...

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