What number do you need?
  Blog | About Us | Contact Us | Videos  
 

Volkswagen

www.vw.com
Please find Volkswagen customer service, technical support and customer support details below. Some companies continually change their contact details, so please feel free to update the Volkswagen listing at any time if you have new information.

Customer Care

Phone:
800-822-8987

How to reach a live person:
Press 1 for English
Press 0 when next recording begins

Hours of Operation:
8am-5pm Local Time

Email:
This information has not been added.
Click here to update this department.

Customer service link:

Description:
This information has not been added.
Click here to update this department.

SocialTwist Tell-a-Friend
  User Comments  
Click here to add a comment for this listing.

Bought a used 2006 VW Jetta TDI and I like the car well enough, but VW does not stand behind their cars. The XM receiver had been out for quite awhile and I just assumed that the previous owner's subscription had expired. I went to restart the subscription and found out the XM receiver didn't work at all. When I took it in and found out it was broke, VW said the best they could do was offer a new unit at half price, which was STILL around $400. I start poking around on the Internet and these XM receivers are failing for EVERYBODY, so it's a known problem. VW should just replace it even though I am now 7,700 miles past the warranty because it's been broken almost since the time I first bought the car and that was well within the warranty period.

TheHellYouSay 11/17/09 10:41PM

Your customer service contact person could not assist me in diagnosising my VW Passat problem nor could she connect me to any technical service people. She said that technical service was only available via my local VW dealer. However, she did say that VW dealers have access to VW's technical service assistances. I find it hard to believe that VW has technical service people but only make them avaailable to their dealers. We are getting close to replacing this vehicle and because of this and numerous other realibility problems with the vehicle, will probably not consider another VW product. SInce my lasy name is Volk, it is too bad that I have to purchase another vehicle due to problems with my current VW.

Anonymous 10/23/09 1:03PM

brought my car to the dealership to have it repaired....again.... they said it would be some outrageous ammount so i said i would pick the car up. when i went to leave my car made it about 40 feet and died. i opened the hood and they left off the main air hose to the engine and the engine cover off. the hose was pushed next to the fan and resulting in the fan breaking. the service manager told me it was my fault because i drove it and accused me of vandalizing my own car. thanks

Anonymous 10/14/09 11:32AM

VW customer care shows very little to no interest in understanding an obvious premature failure in their product and does not stand behind it.

Dispointed in VW Customer Care 10/6/09 11:35AM

I will not be buying another Volkswagen for 3 reasons: having to pay $90 to replace the key TWICE and then paying the service fee to have it programmed. AND since I've had the car it has been bucking forward violently. I have had several VW mechanics look at it and they STILL have not been able to replace it! PLUS you need to have the strength of Atlas to close my trunk! I've taken it in only to be told "It's normal." Bye bye Volkswagen-- I love the way you handle on the road but your service SUCKS!

Anonymous 7/10/09 9:15AM

volkswagen credit sucks! after paying for my loan on a Jetta the credit department never reported it was all payed for. I called to get it taken care of and now they reported my last payment was late, messing up my credit. IM SO PISSED OFF!

gris 1/17/09 4:39PM

Taking VWFS to court that about says it all

des winks 11/13/08 7:44AM

  Advertisements  
  Scoreboard Ratings  
See detailed Volkswagen customer service rankings, employee comments and much more from our sister site.

Find detailed Volkswagen customer service ratings at CustomerServiceScoreboard.com

  Boycott Company  
View all boycotts of Volkswagen and join a boycott today!. You can also organize your own Volkswagen boycott with many tools for promoting and managing the boycott.

Boycott Volkswagen today at BoycottOwl.com

  User Rating  
Based on 152 votes
3.1
Customer service rating:
Volkswagen
  Volkswagen Recalls  
View all Volkswagen recalls at RecallOwl.com.

View Volkswagen recalls

  Toolbox  
  Audio Call Library  
  Company News  

Volkswagen Group of America Announces...
28 /PRNewswire/ -- Volkswagen Group of America, Inc. (VWGoA) today announced it would initiate a new customer service program to address concerns raised by ...
Report: Twitter Squatters are the Ire of Hyundai, GM and Volkswagen
I've got to say, this story strikes home with me; I've been repeatedly ignored by Twitter's “customer service” every time I've tried to engage them about ...
Volkswagen of Cedar Rapids franchise moved to Hiawatha
Moving Volkswagen into the used-car operation will provide more staffing flexibility to meet customer service needs, Ryan added. ...
  Listing Appears In