Volkswagen

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Bought a used 2006 VW Jetta TDI and I like the car well enough, but VW does not stand behind their cars. The XM receiver had been out for quite awhile and I just assumed that the previous owner's subscription had expired. I went to restart the subscription and found out the XM receiver didn't work at all. When I took it in and found out it was broke, VW said the best they could do was offer a new unit at half price, which was STILL around $400. I start poking around on the Internet and these XM receivers are failing for EVERYBODY, so it's a known problem. VW should just replace it even though I am now 7,700 miles past the warranty because it's been broken almost since the time I first bought the car and that was well within the warranty period.

TheHellYouSay 11/17/09 10:41PM

Your customer service contact person could not assist me in diagnosising my VW Passat problem nor could she connect me to any technical service people. She said that technical service was only available via my local VW dealer. However, she did say that VW dealers have access to VW's technical service assistances. I find it hard to believe that VW has technical service people but only make them avaailable to their dealers. We are getting close to replacing this vehicle and because of this and numerous other realibility problems with the vehicle, will probably not consider another VW product. SInce my lasy name is Volk, it is too bad that I have to purchase another vehicle due to problems with my current VW.

Anonymous 10/23/09 1:03PM

brought my car to the dealership to have it repaired....again.... they said it would be some outrageous ammount so i said i would pick the car up. when i went to leave my car made it about 40 feet and died. i opened the hood and they left off the main air hose to the engine and the engine cover off. the hose was pushed next to the fan and resulting in the fan breaking. the service manager told me it was my fault because i drove it and accused me of vandalizing my own car. thanks

Anonymous 10/14/09 11:32AM

VW customer care shows very little to no interest in understanding an obvious premature failure in their product and does not stand behind it.

Dispointed in VW Customer Care 10/6/09 11:35AM

I will not be buying another Volkswagen for 3 reasons: having to pay $90 to replace the key TWICE and then paying the service fee to have it programmed. AND since I've had the car it has been bucking forward violently. I have had several VW mechanics look at it and they STILL have not been able to replace it! PLUS you need to have the strength of Atlas to close my trunk! I've taken it in only to be told "It's normal." Bye bye Volkswagen-- I love the way you handle on the road but your service SUCKS!

Anonymous 7/10/09 9:15AM

volkswagen credit sucks! after paying for my loan on a Jetta the credit department never reported it was all payed for. I called to get it taken care of and now they reported my last payment was late, messing up my credit. IM SO PISSED OFF!

gris 1/17/09 4:39PM

Taking VWFS to court that about says it all

des winks 11/13/08 7:44AM