Volkswagen

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after booking 3months are over and still our polo have not come and the company is sending some games to play and telling too see our favourite movies.but without any car whe cant see any movies

vinod chopra 9/2/10 8:32AM

Worst customer service ever. They owed me money and sent it to my old address -- 2 years ago I moved. They refused to stop payment on the check. I yelled and screamed at them as they want me to wait 30 days just so they can get the check back and then reissue. I talked to 2 supervisors and one lied to me and said I would get the check the next day. It never happened. This is their error and they will not service me as a customer. They are arrogant and the most disrespectful employees I have ever met. They are holding up the purchase agreement now on my new car. I will never buy a car from them ever. Volkswagen.....you're disgusting.

VW / Very Worst Cust. Service 8/22/10 3:32PM

WORST CUSTOMER SERVICE EVER....VOLKSWAGON IN RIVERSIDE...WARNING DO NOT GO UNLESS YOU HAVE A MALE GOING WITH YOU.

Anonymous 7/29/10 11:45PM

Engine light comes on sporatic.Took it in and $1200.00 later,still comes on. Was promised a rental as I live 70 miles from dealer. Got my bill and the rental was charged to me. Asked for my old parts. Guess what? They threw them away. Convient?? Oh, the G.M. gave me a 20% discount as an appeasement for not having my old parts!!My "Advisor"told me that was why the rental was added to my bill.
Do I have any recourse??? Maybe report to BBB?

?? 7/25/10 10:00PM

worst response from a company ever seen. no responsibility of their product. not getting my delivery of polo for last 100 days with no feedback.

cmns 6/28/10 5:28AM

Brand new 2010 VW Eos. . . 6 weeks old and the clutch fails. They said I must have abused it. I've put 90,000 miles on my other standards without a single clutch problem, and I baby this car more than those. Obviously not abuse on my part. . . it all comes down to them not wanting to stand behind their cars. $33,000 for a pile of garbage that I can't even drive now. Whatever you do, do not buy a VW!

JayPar16 5/28/10 11:28PM

I find it interesting that when I go to pay my bill online, there is always a problem. My payment doesn't go through, I can't log on, or VW Credit fails to send me a reminder (good thing I'm anal about paying my bills). Try to pay early, as you don't want one of these hick-ups every time to cost you late fees. My first bill was send within 2 days of the due date. Was able to make an over the phone payment. Something is very wrong...

Karen 5/15/10 1:06PM

For those who are interested in purchasing a Volkswagen don't bother. My new 2010 Golf has a touch screen radio which has not worked for 2 of the 3 months I have had it. I have been told the stereo is on backorder with no arrival date and no other options to resolve this problem. The dealership and the customer service department have been useless in resolving this issue. There are many other good cars out there......spend your money elsewhere where you are valued as a customer.

Anonymous 5/13/10 5:46PM

just need to get this off my chest. WORST CAR COMPANY EVER. WORST RELIABILITY, WORST CUSTOMER SERVICE. NEVER DEAL WITH THIS COMPANY.

pickle 3/1/10 3:40PM

# Unfortunatly I purchased a new Jetta in 2008. The sunrood shattered while I was driving down the highway and I made the first 2 payments on it while it was in the shop. That has been over a year ago and after 3 new glasses, new tracking, new headliner (because they left hand prints all over a tan interior) and countless adjustments it still isn't right. The service dept. is very incompetent and admitted that they had never changed a sunroof, after the fact.

donnaloo 2/19/10 2:08PM