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We had Alltel cell phones for over 10 years. We received a paper bill every month, and we paid it. On a trip, our cell phone quit-- glad there was not an emergency. Back home the Alltel/Verizon store said they had stopped service in this state. "Didn't you get a letter?" they asked. No letter. They did not know when the service stopped. I tried to get a refund for the 2 months when we had no service. We had to buy new phones. The billing people said they had no record of terminated Alltel service in our state. Why don't they stop answering questions. No answers are better than dumb answers.


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