Flag Citi Mortgage Customer Service Review

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I paid off a mortgage with Citi Mortgage in August of '09. It is 4 years later and they have still not released the lien at the Clerk of Court. I have made numerous phones calls and all they can say is that that the mortgage is in an old system and will have to be transferred to the new system before anyone can help me. This is absolutely ridiculous. They refuse to let you talk to the support department and say that do not have phones accessible. I even have my FM 1098 from 2009 to the IRS showing my prinicipal balance is 0.


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