Flag Air France Customer Service Review

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AirFrance lost two bags as my husband and I traveled from Orlando (on Delta) to JFK (on AirFrance) to CDG to Geneva, CH (on AirFrance) on August 9, 2013. My husband and I were in Switzerland to go hiking. One bag was returned after two days. One was returned after six days. All of our hiking equipment was in the later bag, arriving too late for us to hike. We replaced two pairs of hiking boots, socks, and shirts, as well as razor blades. I was assured that AirFrance would cover the cost of the necessary items. I was to simply fill out a form online. THAT form is a nightmare. There is no way to save what you enter. Once you send it, there is no comfirmation. After calling them to see the status of my claim, I was told they never received it. I did it again, they didn't get that one. They mailed me the wrong form to fill out. All I want to do is end this madness, email them the receipts and be done with AirFrance, a sorry service airline.


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