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The fraud department flagged my card as "suspicious", at a merchant I have frequented many times before. Citibank didn't even try to call me to verify the charge. I did speak with the "fraud department" and thought it was cleared up, but it happened again, later the same day.
When I called the "executive response unit" they couldn't even find any attempts to use the card!!
And this is a bank I trust with 2 very substantial checking accounts??
Time for a more professional bank!


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