Flag Air France Customer Service Review

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Flight from Paris CDG to Johannesburg delayed and I (and many others) missed connections. AF ground crew did not rearrange onward connections and abandoned us to the mercy of SAA who were not able to assist us. about 30 of us were sent from one end of airport to the other. Air France crew were rude, unhelpful and incompetent. Most passengers ended up having to purchase new airtickets for connections. I ended up waiting for 5 hours after begging for help. I was finally issued a new ticket with all the rudeness possible, and after all reasonable connections to Cape Town had left. I have never encountered such incompetence and rude behaviour from airline ground crew. They were just useless.


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