Flag Anthem Blue Cross Customer Service Review

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Their customer service is horrible. I have been on hold most days, one day it was for 8 hours then suddenly went through to an Answering machine message that said that the call center was closed and that I needed to call the next day. Called the next day, on hold for 4 hours, went through to the person, said I wanted to cancel the policy and he hung up on. Phone back in and was on hold for another hour when the call was dropped at their end. Tried again and it was dropped again.

They have the worst customer service, I would seriously advise people to avoid this health insurer and go with any other than Blue Cross or Blue Shield in California.

Regardless of what the ACA is they will ignore it. They switched my fairly comprehensive plan to a new plan with only 6 weeks notice, increased the price by 150% then charged me a separate charge for Children's Dental saying it was compulsory even though I don't have any children or prospect of having children saying it was now compulsory. Increased the deductible by 150%, the out of pocket by 250% and refused to send a policy. Combined in the 3 weeks of trying to cancel the policy I have been on hold for more than 100 hours. Oh and yeah they charged me the increase even when the state of California told them that they were not allowed to because it requires 3 months notice of a change and that you have to provide those affected with documentation of the changes rather than telling them that it was a 'better plan'. Better for them but not for their customers.


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