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I had a very similar experience to what everyone is describing. After being a member one month I received misc bills on top increased premium. I tried calling for three days and could get no one on the phone. I waited for hours, did the call back and tried a sales person every time it would transfer me or hang up on me even the call back didn't give me a person. My bank said they couldn't block payment so I changed my debit card so they will not be able to charge me. I've now printed their cancellation form and will mail it in with notary to make sure they don't deny receiving it. The worst customer service EVER! Don't wast your time calling no one will pick up.


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