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So my hard drive on my Acer Aspire 1 laptop crashes 6 months into my purchase. Thanks to Costco I reached Acer customer service pretty quickly. First they send me a packing slip so I can send it to a mechanic. Two weeks later the laptop comes back with a note "there were bugs or rodents or their remains found inside your laptop. It was thus deemed a public hazard and could not be fixed by our mechanic." I call them back to ask how many rodents fit into my tiny laptop. They tell me that they have no details as to what exactly was found in the laptop but assure me that if I get the bugs removed by a repairman I find and pay for myself I can send in the laptop back in and they'll fix the hard drive. Two days and $60 later I get a slip from my repairman that he cracked the laptop and found no living beings or their remains inside it. So I call Acer back for another FedEx slip, but their opinion changed dramatically. Despite the fact that Costco recorded them promising me to take the laptop back if it was clean they deny everything and tell me that their mechanics will not accept my laptop ever again. I inquire for them to at least say what they found in my laptop. They tell me they have no idea, but whatever was there probably crawled out while it was being shipped back to me. I have never experienced a more rude customer service or a more blatant lie. I hope Acer goes bankrupt soon so people will stop spending hard earned money on products made by crooks.


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