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i just spent more than 2 hours transfering from one department to another (12 transfers in all) and did not find anyone to answer my question. This is the worst customer experience of any company i have ever encountered. Even DMV. It is clear they have one mission. Pay as few claims as possible and if someone challenges you just wear them out by feigning ignorance and transfering them somewhere else. Eventually they will give up and we will be more profitable. This is one of many, many multiple hours i have spent on the phone trying to get a claim paid over the last three years that BCBS has been my only healthcare option.


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