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Air France never responded to the claims after 10 days even after a month! I had to file four claims,sent 3 letters including one to the head office and several telephone calls. I still haven't had no results after Air France empoyee cause me and my husband to miss our vacation. They are not honest. I won't use them or their sister airline any more. I will use use British air. They are honest and do respond and fullfill their mistakes


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