Flag Southwest Airlines Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

my name is middy true i am from danville ky and i resently traveled southwest with my son and his spouse and grandchild. i noticed that people with children was not able to board the plane first. i dont agree with this policy. a child needs assistance from the parents with their carry on luggage and with seat belt etc... If your a group is boarding first because of paying more then can you still have children and parents first and ask them to seat in the back of the plane if they do not have an a ticket?
Also my luggage was damaged while traveling and I was traveling with my family. I did not want them to have to wait at the airport while I try reporting my damaged bag. The child was tired and frankly so was I. We had been traveling all day. And what if I had to go directly to a business meeting. Will I have time then to report damaged luggage. No. My families time and the time if I was attending a meeting would be more important then a damaged bag. I must say that with the exspection of the two problems the flight was enjoyable and very good plights. I have spoken twice to the 800 number about this but noone seems to care. Maybe the owener of Southwest Airlines would.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video