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I called in right after signing up for a plan to cancel it. After spending a hour on the phone, they said to call back in a couple days. I did call back in a couple days and was transferred to 3 different people. After a hour on the phone someone who was competent ensured me the plan was cancelled and a refund will come in 3 weeks. I never received the refund but did get a new insurance card instead! The only thing they do is take down my information, tell me they will transfer me to the correct department, then they transfer me back to the main number! The next person doesn't know anything and transfer me off to someone else again!!!

This is unbelievable, I would hate to see how bad it would be to get something covered if they can't even cancel a POLICY!!

OVER 3 HOURS WASTED!!!


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