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Who is your CIO? I believe you have an IT Systems problem. I recently received an email from top-off telling me my CC will be charged for an account I CANCELLED YEARS AGO. Your customer service keeps asking for private info to access the account. The email was not a spoof. I believe you had a system glitch which caused emails to be sent to cancelled accounts. It is not an issue for customer service with my CANCELLED account. I believe (as an IT professional myself), that there is an IT systems issue. Understanding this is beyond the scope of your customer service people.


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