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Most of the time when you get someone from Apple Support, you get an advisor who is specifically trained in what you need to talk to them about. If they are unable to resolve your issue, they will get you to someone who can help you. Most of the time when you get someone who doesn't know what they are talking about, just request a senior Advisor. Honestly the amount of complaining on this website about service is horrid. Apple Advisors try their very best to assist you in every imaginable way possible. Remember they are humans just like you and me, they won't always know the answer, but they will try their best!



If you are calling the store, An apple Advisor will help you get in contact with your store. The Genius's at the Apple Store do not know EVERYTHING software related. They are mostly there for Hardware Support. If you need help call the apple support number which is


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