Flag Epson Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

I recently bought an Epson Perfection V37 scanners directly from the Epson Store because I thought my Perfection V30 - after years of perfect performance - had stopped working. Turned out the V37 didn't work either, and that's because - contrary to what Epson states on its web page describing the V37 - the V37 buttons will not work with the latest version of Mac OS X, El Capitan. Epson Support confirmed that the issue is that Epson has yet to make their scanners 100% compatible with El Capitan. While I'm at it, when I tried to buy the V37 on line, I made a mistake, clicked on a different scanner, and bought it instead. I caught my mistake within minutes, called the Epson Store, asked them to cancel the order, and to put in my order for the V37. Said the Epson Store: "You can't do that. You'll have to take delivery of the scanner ordered in error, and ship it back to us at your expense, and, oh, yeah, you'll have to reimburse us for shipping it to you."


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video