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First off let me start by saying that I cannot believe you can reach absolutely no one at Virgin Mobile except their less than efficient Custer Service Reps. I have two accounts with Virgin Mobile, one for myself and one for my grandson. Lately I have been having problems when paying the account on line with both payments ending up on one phone. I have tried everything, even waiting a day between payments. The last time it happened I called CS and they were able to transfer one payment over to the account that had not be credited. OK..so today it happened again. I called CS and the first young lady I spoke with was very nice, said she could see the issues I had had in the past and would check with her super to see if they could go ahead and transfer the one payment over to the other account. She came back and told me no..that he said they couldn't do that. I asked to speak with him but let me tell you that "Charlie" was less than helpful. First off he told me that he could not see where there had been any issue in the past.,funny how quickly those reports fell off their computers between the time I spoke with the young lady and then him. Then he told me he could put a request in to have the money returned to my account which would take about three days. Of course I balked...Why do I have to wait for my money for a computer glitch in their system? I asked him to put his boss on the phone. He advised he could not do that so I asked him for Corporate Headquarters phone number to which he replied they didn't have one. Don't think he was kidding...searched all over the internet to no avail. The ones I did find had been changed or disconnected. Think I found a fax number but not sure. Don't know what is going on with Virgin Mobile but they seem to be going downhill fast. Their phone selection has changed so now if you want a decent phone you have to get an I Phone whether you want one or not or settle for a lower grade. Their customer service people are rude and obnoxious (This one tried to make me think I was crazy and didn't know what I was taking about and insisted I had never called in an issue). That's what we get I guess for dealing with suppliers that have all of their support overseas. So in conclusion, here I sit with no resolution except to either let it ride on the account THEIR system posted it on or wait 3 days for it to be returned to my account, neither of which is satisfactory but as we all know they have you by the b.....


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